IP phone man's Vonage hell
<<<... Since reporting his problems to Vonage, the IP telephony firm has sorted out the mess and Tom says he's now able to login and collect voicemail for the first time in 18 months. "I went to Vonage for the convenience of using the service when I go abroad and as a way of reducing my phone bill. In the end, I'd have been better to stay with BT," Tom told El Reg. Tom said Vonage reps in New Jersey told him a scripting error was the root cause behind why he was assigned continuously changing numbers. Numbers temporarily assigned to him were reissued, which goes some way towards explaining why he could see other people's details when he logged onto his Vonage account, while not exactly getting to the bottom of the problem. In a statement prompted by Register inquiries, Vonage said the mix-up was an isolated problem, for which it apologised. "Vonage has conducted a thorough investigation of the issues raised. We found that in this customer's circumstance there was a temporary problem in the transfer of voicemail facilities following a change of number, due to an upgrade of the voicemail service, for which we apologise. While we cannot publicly discuss an individual's account details and usage, we can reassure Vonage customers that this was a unique and isolated situation. Vonage takes security extremely seriously, and appreciates the vigilance of this customer in raising their concern." If you've had security problems with Vonage services this month we'd like to hear about your experiences.